Shipping policy
Thank you for shopping with Baitul Toor. We want your fragrance to reach you safely and on time. Please read this policy for details on how we process and deliver your order.
Order Processing
- Orders are processed within [1-2 business days] after payment is confirmed or the order is verified.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email or message once your order is placed, and another when it ships.
Delivery Areas
We currently deliver [across Pakistan]. [We do not offer international shipping at this time.]
Delivery Time
| Location | Estimated Delivery |
|---|---|
| Major cities ([Lahore, Karachi, Islamabad]) | [2-4] business days |
| Other cities and towns | [4-7] business days |
These are estimates, not guarantees. Delays can happen because of courier issues, weather, public holidays, or high-volume periods.
Shipping Charges
- Delivery charges are 299 and are shown at checkout before you pay.
Order Tracking
Once your order ships, we will send you a tracking number by [email / WhatsApp]. Tracking may take up to 24 hours to update on the courier’s website.
Packaging
Fragrances are delicate. Every bottle is securely packed in protective packaging to reduce the risk of damage in transit.
Incorrect or Incomplete Address
Please double-check your name, address, and phone number at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information. If a parcel is returned to us because of a wrong address or because you couldn’t be reached, we may ask you to cover the re-shipping cost.
Delivery Attempts
Our courier will make 2-3 delivery attempts. If delivery fails, the parcel is returned to us, and we will contact you to arrange re-delivery or a refund (minus shipping charges).
Damaged, Lost, or Wrong Items
If your order arrives damaged or incorrect, please:
- Take a photo or video of the parcel and product before or while opening it.
- Contact us within 48 hours of delivery.
We will review your case and arrange a replacement or refund where appropriate. If your parcel hasn’t arrived within [10] business days of shipping, contact us and we will follow up with the courier.